Refund policy
Return & Exchange Policy
We want you and your furry friend to be happy with your purchase! If you’re not completely satisfied with your pet cape, we’re here to help.
1. Returns
If you are not satisfied with your purchase, you may request a return within 15 days of receiving your order.
To be eligible for a return:
* The item must be unused and in its original condition.
* The item must be returned with its original packaging.
* You must contact us before sending the item back.
Return Shipping Costs:
If you return an item because you changed your mind or are not satisfied with the product, you will be responsible for the return shipping costs.
Once we receive and inspect the returned item, we will process your refund to your original payment method.
2. Exchanges
If you would like to exchange your pet cape for a different size, color, or style, please contact us within 15 days of receiving your order.
Exchange Shipping Costs:
* The customer is responsible for the shipping cost of returning the original item.
* We will cover the shipping cost of sending the replacement item to you.
3. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
Please provide your order number and clear photos or videos showing the issue.
In these cases, we will cover the necessary shipping costs and arrange a replacement or appropriate solution.
4. How to Request a Return or Exchange
To start a return or exchange, please contact our customer support team with:
* Your order number.
* The reason for your return or exchange.
* Photos or videos of the product, if applicable.
Please do not send any items back before receiving return instructions from us.
5. Refund Processing
Once your returned item has been received and inspected, we will notify you of the refund approval status.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Thank you for shopping with us!