Terms of service

Terms of Service

1. Overview

Welcome to our store! We are dedicated to providing quality pet apparel and accessories to make every moment with your furry friends more enjoyable.

By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

2. Products and Descriptions

We make every effort to display our products, colors, sizes, and descriptions as accurately as possible.

However, actual product colors may vary slightly depending on your device’s screen settings and display quality.

We reserve the right to modify product descriptions, discontinue products, or update product information at any time.

3. Orders and Payments

By placing an order on our website, you confirm that all information provided is accurate and complete.

We reserve the right to refuse or cancel an order in certain circumstances, including suspected fraudulent transactions, incorrect pricing, or product availability issues.

Payment must be successfully completed before an order can be processed and shipped.

4. Pricing and Currency

All product prices are displayed in the currency indicated on our website.

We reserve the right to change product prices at any time without prior notice.

Any applicable taxes, duties, or additional charges will be handled according to the applicable laws and checkout information.

5. Shipping and Delivery

We aim to process and ship orders within the estimated processing time displayed on our website.

Delivery times are estimates and may vary depending on the destination, customs clearance, carrier delays, or other circumstances beyond our control.

Once an order has been shipped, customers will receive tracking information when available.

6. Returns and Exchanges

Customer satisfaction is important to us.

If you are not satisfied with your purchase, you may request a return or exchange within 15 days of receiving your order, subject to our Return & Exchange Policy.

* For standard returns, customers are responsible for return shipping costs.
* For exchanges, customers are responsible for shipping the original item back to us.
* We will cover the shipping cost of sending the replacement item.
* For defective, damaged, or incorrect items, we will cover the necessary shipping costs.

For complete details, please refer to our Return & Exchange Policy.

7. User Responsibilities

When using our website, you agree not to:

* Use our website for any unlawful or fraudulent purpose.
* Provide false or misleading information.
* Attempt to interfere with the security or proper operation of our website.
* Copy, distribute, or misuse website content without authorization.

We reserve the right to restrict access to our website if these terms are violated.

8. Intellectual Property

All content on this website, including product images, photographs, text, graphics, logos, designs, and other materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use any website content without our prior written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or purchased products.

Nothing in these Terms of Service excludes or limits any rights or liabilities that cannot legally be excluded under applicable law.

10. Privacy

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read our Privacy Policy.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective once posted on this page. Your continued use of our website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

12. Contact Information

If you have any questions about these Terms of Service, please contact our customer support team through the Contact Us page on our website.

Thank you for shopping with us!